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PROVIDER NEWSLETTER | JANUARY 2026

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January 2026

Discover new HEDIS resources to help support your patients, learn more about the future of health care and the role in-home care plays, register for an upcoming webinar.

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RESOURCE

NEW! HEDIS Provider Resources

 

Whether you are coordinating care after discharge or scheduling follow-up appointments, you play a vital role in patient education. 

 

To help support your practice and Healthcare Effectiveness (HEDIS) quality measures, we’ve compiled our latest resources in one place: 

 

PCP & Higher Level of Care (HLOC) Discharge Checklists 

PCP & HLOC Fact Sheets 

Complete HEDIS Toolkit.

HEDIS Toolkit
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BLOG

In-Home Care Is Critical to the Future of Health Care. Here's Why

 

Sean Martin, MD, chief medical officer at Lucet, outlines why in‑home care is becoming essential to the future of healthcare, highlighting how it reduces barriers to access, improves outcomes and supports whole‑person care—especially for homebound and underserved patients.
 
Read our latest blog to discover how Lucet at Home helps deliver timely, personalized care by meeting patients where they are and addressing needs that traditional clinic settings often miss.
Read More
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UPDATE

WebPass Enhancement

 

WebPass now shows ‘Pending Review’ authorizations for higher levels of care (HLOC) directly on the Open Authorizations Dashboard, with a new status column to indicate where each request is in the review process.
Access WebPass
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WEBINAR

ABA Provider Onboarding Webinar

 

Register for an upcoming webinar hosted by the Autism Resource Program on Thursday, February 12 at 12 PM CT. 

During the webinar, you will:
✅ Gain a clear understanding of managed care and care coordination
✅ Explore an overview of Lucet’s Autism Resource Program
✅ Review key contacts and FAQs for quick reference
✅ Learn the step-by-step process for authorization requests, benefit checks, claims, and WebPass
✅ Receive an overview of medical policies 
Register Now
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REMINDER

Need to Contact Us?

 

 As a reminder, you can contact us for support or questions by calling 888-611-6285 or accessing our Contact Us page.

Contact Us
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About Us: Lucet’s unique combination of people and technology is proven to optimize access to behavioral health care providers and increase a health plan’s ability to connect members to quality care. With the industry’s largest network of hundreds of care navigators and technology powered by more than 6 million assessments and more than 20 years of data, Lucet is proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than 5 days on average, and often as little as 1 day.

 

Lucet adopts clinical practice guidelines that are meant to assist providers with screening, assessing and treating common behavioral health and substance use disorders.

 

REMINDER: Have you checked your demographics recently? Make sure they're up to date. 

 

LucetHealth.com | Provider Portal | HEDIS Toolkit | Member Rights & Responsibilities

Medical Necessity Criteria | Provider and Facility Manual

Lucet, PO Box 6729, Leawood, KS, 66206

 

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