Access updated toolkits and learn more about Lucet™ at Home!
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PROVIDER NEWSLETTER | SEPTEMBER 2025

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September 2025

Learn more about the launch of Lucet™ at Home, access and share resources on substance use disorders and learn more about verifying member eligibility before delivering services.

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BLOG

Delivering Whole-Person Care Where It's Needed Most

 

In our latest blog, Lucet's President and CEO, Shana Hoffman shares the launch of Lucet™ at Home and how delivering in-home care to members with complex and overlapping physical, behavioral and social needs, can resolve fragmentation and ensure timely, well-coordinated care and accessible support.

Read More
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TOOLKIT

October is Substance Use Prevention Month

 

Access our updated Substance Use Prevention toolkit to learn more about substance use disorders and help prevent the harm they cause to individuals, families and communities. Share this toolkit with your members and peers to #SupportSobriety

Access Toolkit
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REMINDER

 SCAN Providers: Verify Member Eligibility Before Treatment

 

We want to remind all providers that it is essential to verify member eligibility before delivering services. This ensures that benefits are active and that you are aware of any carve-outs or IPA (Independent Practice Association) arrangements that may impact coverage. Confirming eligibility helps prevent claim denials, reduces administrative burden, and supports a smoother experience for both providers and members. You can verify SCAN eligibility on the SCAN website. 

Verify Eligibility
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About Us: Lucet’s unique combination of people and technology is proven to optimize access to behavioral health care providers and increase a health plan’s ability to connect members to quality care. With the industry’s largest network of hundreds of care navigators and technology powered by more than 6 million assessments and more than 20 years of data, Lucet is proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than 5 days on average, and often as little as 1 day.

 

Lucet adopts clinical practice guidelines that are meant to assist providers with screening, assessing and treating common behavioral health and substance use disorders.

 

REMINDER: Have you checked your demographics recently? Make sure they're up to date. 

 

LucetHealth.com | Provider Portal | HEDIS Toolkit | Member Rights & Responsibilities

Medical Necessity Criteria | Provider and Facility Manual

Lucet, PO Box 6729, Leawood, KS, 66206

 

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